From the start I knew they were focused on me and my business, rather than selling a particular product/service (they have an extensive range so I guess they have free-roam to support the entire business). They've been really quick to respond to pretty much every need of mine. Everything just works. Their onboarding / ongoing check-in team is world-class, and I've been quizzing them about how I build the same (which they've helped me with)
I got what I paid for in terms of the specific outcomes (website, integration, tooling, etc.) but more than that - they've trained me, advised me, help me see opportunities elsewhere in my business, shared with me how they've built their very impressive team and so on. The specific outcomes are good. The full value I've received is great!